FreePBX 101 v14 Part 18 – Ring Groups


Welcome to grass socks illusions: my name is Chris, and this is free. Pbx, 101 version 14. Video 18, where we’re gon na be talking about ring groups. So what a ring groups in the last video we covered queues ring groups are essentially simple queues. They are mostly just used for small numbers of phones that you want to ring simultaneously.

So let’s go ahead and hop right in here. Let’S take a look at our IVR design and where the ring group fits in with what we’ve done so far. So here we have the queues that we created in the last video we’ve already have this extension done. We have the general voicemail. We have this announcement done over here on the left, and so now we are up here with the receptionist ring group, and that is going to be extension 5,000.

This is basically going to be used in the IVR when we say thank you for calling press this. For this press that for that or if you would like to speak to the receptionist, please press 0 or stay on the line. So that means, when you press 0, it will ring this ring group, which we’re going to say, is a couple of phones up at the reception desk. The other thing to note here is that we’re giving the ring group an extension so that extension can also be used internally. So when someone inside the company wants to call reception, which you know, reception often does double duty, as you know, receiving packages – and you know different stuff like that, so they may need to get calls internally as well as externally.

So you now also have a nice extension that you can use to call that same group of phones for internal employees as well. One other thing to point out here is that this is used. The reception ring group is going to be used when someone valves 0 from the IVR or when they timeout or if they press invalid digits and we’re gon na cover this in more detail in our next video, which is going to be on actually creating. This welcome. Ivr, but what that means is when you press 0 off the IVR or if you don’t press anything at all, so you timeout or if you press a key press like 4 or 5.

That’S not actually an IVR option. All of those are going to default. To this reception ring group, it’s sort of catch-all for you know, calls that get stranded so to speak. Okay, so let’s go ahead over to free PBX and let’s create our ring groups, we’re gon na, say, applications and ring groups and we’re gon na say a drinker. So for the ring group number, this is our extension in our IVR diagram.

We are making this extension 5,000 and, if it’s an extension that it’s already in use elsewhere, it will give you a warning here. If you don’t see any warnings, that means that this extension is okay to use for the group description, we’re gon na, say, reception for the extension list. Let’S just grab four and Steve Rogers ring strategy, so I don’t think I’ve ever done a ring group. That is not just ring all, however, they do give you the a lot of the same ring strategies that you found in the queues, but for the most part, most people aren’t going to use ring off ring time is basically, how long are we going to ring This ring group before we go to the failover destination and in our case the failover destination is not set. So we don’t have anything here that says: hey what do we do if we ring this ring group and no one picks up so what we’re actually going to send it to here is the general voicemail box, which is extension 6000 and we’ll send it to extension.

6000 unavailable greeting or unavailable voicemail greeting okay. So let’s go back to our ring group. The ring time is set to 20. I think that’s perfectly fine. Keep in mind that when you’re ringing extensions or a ring group, it’s about five seconds per ring, so that means that we’re giving them about four rings.

To answer this call and it’s a group of people, so hopefully someone is going to be there to answer this. Call if you want to have an announcement that plays to the caller before they hit this group, you can select the announcement here in our case we’re just gon na leave it alone. You could choose your music on hold playlist, you can give it a caller ID name prefix such as IVR colon. That lets whomever is dialing. This ring group know where the call came from in our case, though again we’re going to leave it.

Blank alert info allows you to change the ring for this ring group, so it allows a receptionist, for instance, to hear whether a call is coming through the IVR or whether someone is perhaps dialing that extension directly and then you’ve got a bunch of options down here, Which, again, I’m not going to go through every option that you can do with the ring group? A lot of these are advanced settings. I will go through some of the more commonly used options and one of the options that I like to set for a ring group is ignore. Call forwarding settings so basically, if a receptionist has Follow Me enabled or if they have set their extension to forward to a different extension or an outside phone number, we don’t want to ring that separate extension or outside phone number. We just want it to ring the receptionist phone all the time period and then, finally, all the way down here at the bottom.

We have our destination. If no answer, which we had already said, was going to be voicemail and we’ll use extension 6000 unavailable greeting okay submit that and our ring group has been created. Okay, so that’s about it for ringer, it’s real, simple topic: real, quick video. Our next video, however, is gon na, be a little bit more involved, that’s going to be on IVRS and actually creating the IVR that are gon na tie all of these things, together that we’ve created in the past few videos, the cue of the Ring groups etc. So stay tuned and we will see you in the next video you

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