FreePBX 101 v14 Part 12 – Inbound Routes


Welcome to crosstalk solutions: my name is Chris, and this is free, PBX, 101 version 14 part 12, or we’re going to be talking about inbound, routing or inbound routes. So basically, what is an inbound route? That’S basically saying hey someone dialed my phone number. What do I do with it right, so they dialed that number. If you don’t set up an inbound route, it just goes into lala land right.

It goes into limbo, it doesn’t go anywhere. So what we’re gon na do is we’re gon na take the phone number based on the trunk that we set up in the last video and we’re just gon na route. That number directly to my extension. 2000. Now we’re gon na get a little bit more complicated with that number or with the inbound routing, as we move forward in the series, but for the purpose of setting up an inbound route, specifically just to be able to receive a phone call.

That’S what we’re gon na be doing today, we’re just gon na set it up to go directly to this phone okay. So let’s get started here. I am at the dashboard we’re gon na go to connectivity and inbound routes, we’re gon na say, add inbound route and for this description, we’re gon na say default. Now I call this the default inbound route, because this is sort of my catch-all right. So I create this one first and the reason I call it a catch-all is because there’s a couple of ways that you can route calls into the system you can route calls based on the phone number that was dialed.

So that’s the D ID number or you can route calls based on the caller ID of the caller. But if you don’t route calls based on either of those, then it just sort of everything filters through and falls into this default route, which is not route to it’s, not routing based on the number dialed and it’s not routing on the caller ID of the caller. So it’s sort of a catch-all route coming down here. We have alert info if you’re using sangoma phones. This is a really nice way to set a custom ring.

So some what I like to do for all of my setups is, I have one ring for interoffice calls and a different sounding ring for calls from the outside world so that when people get a call on their phone, instinctively they just know is that an inter Office call, or is that a call from the outside world? Okay, so then for destination we get to choose. Where do we want this call to go now? You’Ve got a ton of options here and we’re gon na. As I said, we’re gon na get into a lot of this stuff we’re gon na get into IVRS we’re gon na get into call flow control, basically ways to turn the phone system.

You know send a call this way or that way, based on a phone number that was dialed or the time of day all that sort of stuff we’re gon na get into for now, though, I’m just gon na run this two extensions, two thousand Tony Stark. That’S my s. Five hundred right here, you can also set a different music on hold playlist. We’Re not gon na cover music on hold in this series, because it’s a little superficial, but you can create multiple different music on hold playlists and then have different music or announcements based on the playlist. So an example would be if someone, if you had a phone number that was ringing direct to a sales line, you might want to have sales messages playing in the music on hold.

Okay, we’re gon na click on advanced there’s, nothing. We need to worry about there. We’Re gon na click on privacy, privacy is an interesting thing. There’S a privacy manager that actually works pretty well. If someone dials you with an anonymous or unknown phone number, the privacy manager will intercept that call and have them enter in their phone number digits before it sends it through to your system.

So it’s kind of a way to prevent spam calls. If you get a lot of like unknown caller ID phone calls, but it also will block legitimate people that just don’t have a caller ID fax we’re not gon na worry about, don’t run faxes through your system. We’Ve talked about that previously and then the last thing here is other so for call recording you might want to set this to. Yes, that will record all inbound calls that come in on this inbound route. The other things down here are for caller ID lookup sources.

In my case, I’m using vitality and vitality has caller ID lookup as a feature of the trunk, but if you don’t have that, you could set up one of these other caller ID lookup sources. However, that’s gon na be beyond the scope of this. This series. Okay, so we’ve set up our inbound route. Let’S click Submit and apply config.

Ok, that cleared out. Let’S go ahead and try it. What was my number again alright? So I’m calling that number and my phone’s ringing speakerphone hello, huh, Tec, Tec, Tec. Alright, there we go so easy as that we now have an inbound route.

We, our phone system, can now place outbound calls and we can also receive inbound calls from the outside world. Okay, that’s a real short video, but that’s gon na do it for inbound routing. If you guys have any questions put them down in the comments below, if you enjoyed this video, please give me a thumbs up and if you’d like to see more videos like this, please click subscribe. My name is Christian crosstalk solutions and we’ll see you in the next video when we’re gon na be talking about and we’re finally gon na be getting into automated attendance and basically all of that in advance. You know fancy inbound routing that I was talking about.

Okay, we’ll see you next time: [ Music, ],

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