CCNA Voice – Introduction to the CUCM GUI

You welcome, we are in the GUI, you have finally made it. I know this has been a long time coming, but we have made it to the Cisco, Unified Communications Manager web-based administration interface, also known as the GUI or you know, for those of you, who’ve been around call manager while CCM admin. It’S really where we’re going to start the tour here. You know Cisco, Unified Communications Manager, call manager whatever you want to call it. You know, is the core.

You know the foundation of all of the cisco unified communications solutions. You know it’s kind of the head of the snake if you will and getting familiar with the interface is very important. You’Re going to spend a lot of time in this application as part of your unified communications career and then doing your certification and it’s kind of interesting. You know when I first got started with call manager and, as I mentioned before, I had a bit of an aversion to voice and you know the whole concept of a web GUI. You know kind of turned me off.

I was a router guy, I’m used to you, know, doing a router switch config, and Here I am having to play around on a web page, but I promise you the CCM admin page. The whole interface, you know really is you know quite nice things are organized. Well and a lot of capabilities here in front of you, so let’s take you on a quick tour and introduce to you some of the basic you know areas in the GUI that you may want to go to and just kind of give you. You know the thousand foot view of things we’re not going to get into doing any actual configuration in this video. This is really just a get your feet, wet kind of tour.

So without further ado, let’s introduce you to Cole manager admin so, first off, if you take a look on my web browser here, there’s a lot of stuff in here. We don’t need cisco likes to you know, redirect you a lot so i’m going to put in just HTTP to the IP address of my server and i’m going to be graded, greeted with the installed applications page now, depending on what version of call manager you’re on This behavior might vary slightly. This is an eight six. I want to say it’s eight six, two server that I’m on now nine is out. 10 is in beta right now, so you’re going to be seeing a lot newer things in the field, but eight six has been around a while and it’s kind one of the staple versions.

So I thought I would take you through it on eight six and keep in mind. You know again, depending what version you’re on this may vary slightly, so on this machine. I’Ve simply got unified communications manager installed, so I’ll click it and I’m taken to the login screen now you’ll notice. It’S done a bunch of redirecting up here to me, but just keep in mind, slash CCM admin. You can certainly get there by typing that in as well, but this is the CCM admin interface I’m going to log in as the platform administrator or what I’ll call the application administrator really is.

What I should say, the platform administrator is something something different, so I’ll avoid that term, but the application administrator. This is a local account on the box and depending on whether or not your LDAP integrated or whether you’re just running local accounts. You know this might also be an Active Directory account, but in my case actually I don’t know whether I’ve got held up on or off at the moment. There’S a mock various things that that changes, but we’ll go ahead and assume it’s a local account for now. Administrators, what I’m going to use and Cisco Systems?

I love using the default passwords or the easy to remember passwords. You do get to choose that as part of the installation, some alright, so unified communications manager administration. Basically, when we log in it takes us to the help about page – and that’s that’s what you’re looking at here – and it shows us that we’re on 8 6 to 20000 to so that is 8 6 to a, and you can see this this particular machine. This is a lab environment, although this is production. Ok as well these days we’re running on VMware and you know ignore all the specs here because they may or may not.

You know match what you’re going to see on your production environments. So you know basic help about nothing fancy here. Let me take you through the menus and show you kind of what’s here and then we’ll jump into the OS administration particle manager and show you that as well. So under the system tab you know, you’ve got your system level settings. You know server unified communications managers cm groups, which is just a group of call managers.

You know when we start talking about registration and fall a canned primary and secondary servers, etc. That’S all cm group stuff. We’Ve got phone NTP references for when we’re using sip phones, date/time groups, presence groups, regions, device, pools, device, mobility which there’s some sub menus under their DHCP. If we want to be using call manager as our DHCP server – which you can do, it’s not real common, but you can do it. We’Ve got all of our LDAP configuration stuff locations and physical locations, survivable remote site telephony.

We’Ve got our multi-layer precedence stuff for your call, prioritization Enterprise parameters and phone configuration. We’Ve got our service parameters. You’Ve got your security options which we’ll get into when we start talking about things like SIP trunks. You’Ve got application, server, definitions, licensing related items, and this will change if you’re on line because we’re using something called elm the enterprise license manager in nine. So you can see that this is an eight machine as well as our geolocation stuff.

Now, under the call routing menu, we’ve got our call routing fundamentals, our alternate access, routing, our aar groups, all of our dial rules, route, filters, route lists, cruise patterns, etc. Now, you’re going to spend a lot of time in here when you’re building dial plan, we’ve got intercom route, partition configurations call of our class of control, which includes things like our calling search, spaces, client matter codes and forced off codes. Translation patterns call Park directed call Park, picked up group, so we’re getting into a lot of the features and functionality. Here we can look up directory numbers, MeetMe numbers for conferencing. You know dial plane, installers are out playing reports, transformation patterns and profiles, a bunch of mobility settings.

You know, call control discovery. You know, kinda, your your call routing. How do I get where I’m going? Kind of stuff is right there in that menu media resources? This is where we’re going to configure things like conference, bridges and transcoders and annunciators and all of those voice.

You know media related services and I’m not going to read them all to you, but they’re, all kind of grouped together here. If we get under advanced features. This is where we do our voicemail integration. We do things like SAP and we’ll talk more about staff. Just you know at a high level, it’s not a big CCNA Boise topic, but we will get into staff just at a high level.

So you know what it is: EMC C and cluster views and fallback and VPN – and you know some called party tracings, so some pretty cool bells and whistles there in advanced features. The menu you’ll, probably use the most is device. So this is where I’m going to look for gateways and configure gateways and configure phones – and you know remote destinations, and you know you know all that kind of stuff. You know firmware for the device settings and all that kind of stuff the application menu. There’S not a whole lot here, but the key piece here I want you to know about is plugins.

In fact, I’m gon na click plugins and show you here we can hit the find button and this is going to show us all the plugins that are available for us to download from the server to the workstation that we’re running on. You know we’re going to have things like you know the real time monitor tool, and then I apologize my servers taking its time tonight, but we’ll have the real time monitor tool. You know CTL clients for certificate, trust lists. You know the axle toolkit the J tapi stuff. You know a tenant console, which is you know something you may or may not cross paths with taps.

So anyway, those are plugins that we hide under applications. User management. This is where we get into user. Based configuration, your application users and your end users and all the role based access control that we’re going to talk about, and then we’ve got bulk administration. And this is only going to show up if you’re, on the publisher, by the way, because bulk administration doesn’t run on the subscriber.

This is where we can do a bunch of different. You know like it sounds bulk admin, so I can bulk import. You know tens of thousands of phones or make modifications to large groups of users and – and really you know anything you do. You know in large quantity it’s going to happen as part of a part of that and the bulk administration toolkit and then you’ve got the help menu, and I want to show you something cool about the help menu. There’S something called this page.

So let me go somewhere, I’m just going to randomly go into Amen, you, here’s a phone! So I’m in the configuration for a phone, I’m going to say, help this page and what’s going to happen, is the cisco online help is going to load? And it’s going to give me information about things i can do you know in the area, I’m in so tips about resetting a phone tips about deleting phones. It’S going to talk to me about each of the configuration settings and give me a description of what these settings actually mean, and you know tell me about some of the default values you know so device name and renamed to define the device it can contain. You know this number of characters and etc.

So you know really cool the help. This page menu, it’s very, very valuable. So this is the basic CCM admin interface page. Now, I’m going to show you a couple of other places here: Cisco, Unified serviceability is the next section that I’m going to show you serviceability is used for system based services. So when you think of you know things like activating services or restarting services, you know application layer stuff, not so much.

You know moves adds changes type of stuff you’re going to do in serviceability. So let’s give you a quick tour serviceability. We can do alarm configurations for various alarm scenarios. We can configure our trace levels for the system, so when we’re capturing logs, we can get into that. We’Ve got service, activation and feature services, for you know, network services, and then we can control and stop and start and restart and all that good stuff you know service activation will activate and deactivate them.

You know we can get into call detail, reporting and then dialed number analyzer. We can do our SNMP based configuration for setting your network management platform up to interface with the cisco call manager, we’ve got call home configuration and then again, we’ve got the famous help with the this page. We like the this page option, so that’s unified, serviceability you’ll, be in there. You know every once in a while, but not near as often as you’ll be inside of CCM admin, which was the first place that we went the OS administration. In fact, this is going to ask me for a different, username and password, because this is the platform administrator account which I’m using the same thing for administrator Cisco Systems, and this is where we do things like show: yo show platform, you know type stuff, so hardware And network settings and software – and you know, tell me about my cluster: we can go to the settings menu.

You know this is where you configure IP addresses and your NTP servers, and you know time and under version it sounds really confusing, but this is where you go to actually tell the server that you want to reboot or shut down. You know I know: they’ve had that quite well. You’Ve got your security menu, which is where all your certificate stuff happens. You can do software upgrades or minor releases through this. You know will do it via TFTP.

I’M sorry, not TFTP will do it through. You know. Sftp – and you know we can – can do management of our T, FTP files, so you know maybe there’s phone loads that are out in the TFTP server and we want to look at what’s there and do some stuff with it. We can do that from OS administration. We’Ve got a couple of things here: remote support.

This can be used for TAC. If they want to get into your system, you can grant them some access, so you do that from OS administration and once again a help about this page is, you know, very, very useful information. So let’s take a peek of that one, real quick for this page. You know switch versions and restart so how to do a reboot or a shutdown, etc. You know restart current version, shut down the server, etc so good, stuff, good stuff, and one more thing I want to show you actually two more things I want to show you there’s DRS, which is the disaster recovery system and DRS is what it sounds like.

This is where I go to configure and run my backups, so I can configure my backup devices and my schedule and look at the backup history and then the same thing for the restore you know run through the restore wizard. So DRS is all about backups and one more place to take here as unified reporting – and this is, I believe, is going to want the application administrator again so administrate or a Cisco system, all right, they’re, very system reports. You can run and to be honest, I don’t use this very often, not because it’s not useful but because I come from you know older versus a call manager. You know – and this came later so it’s one of those tools – that’s there that I don’t leverage, probably as much as I should, but you know you can go in here and run various reports you know and to generate some. You know on demand.

So I just said run a system report and this will probably take way too long to run because I’m not on the fastest Hardware here, but you know there’s all kinds of device summaries and you know phone and feature lists and extension lists. And you know you know phone load type reports and you can just get all kinds of really good data out of things here so anyway. These are the main interfaces that you’re going to use as part of your unified communications manager experience. So I wanted to give you a quick little tour in videos coming up we’re going to start going through the Cisco, Unified Communications Manager, application, mainly CCM admin and we’ll start talking about how to do basic provisioning. So how do I create a phone?

How do I add a user? How do I do the normal moves, ads changes, type of activities that you are going to be expected to be able to do as part of the CCNA voice and we’ll get into more? You know more in-depth call manager, knowledge keep in mind. This is not specifically a call manager class. You know we’re teaching you the general high-level stuff as part of the CCNA voice.

There are, you know, separate training sessions dedicated to just the common interest. Raishin. You know the application call manager there are classes dedicated to gist unity, connection and dedicated to all the other pieces and parts. So you’re not going to get everything. You need to build a system out of this, but we do want to give you the high level day-to-day type of admin exposure.

So with that, I’m going to say thanks for watching and I hope to see you guys soon in the next video and a happy studying it we’ll talk to you soon.

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